Bayanihan to Recover as One Act (BARO)


FREQUENTLY ASKED QUESTIONS (FAQs)

    • Ano ang Bayanihan to Recover as One Act (BARO)?

      • Ang Bayanihan to Recover as One Act o BARO ay naglalayong magbigay ng option sa mga eligible na kliyente ng mga bangko at iba pang financial institutions ng isang beses na sixty (60) days o dalawang (2) buwan na grace period sa loan payments. Walang charges tulad ng interest on interest, penalties, late fees, at iba pang charges na ipapataw sa iyong account kung late o pansamantalang ii-skip mo ang payment sa iyong loan.

    • Maaari ba akong mag-avail ng grace period?

      • Kung ikaw ay kliyente ng Cebuana Lhuillier Bank at mayroon kang Salary Loan (ESL), Auto, Housing, Teacher’s loan, MSME (Micro Finance or SME loan) o Assignment of Recievables (AOR) at mayroon ka pang loan payment sa September 15, 2020 hanggang December 31, 2020 at nasa CURRENT status o hindi past due ang iyong loan account bago ang September 15, 2020, maaari kang mag-avail ng sixty (60)-day grace period.

    • Kinoconsider kong iavail ang grace period. Ano ang mangyayari kung iaavail ko ang option na ito?

      • Kung inavail mo ang grace period, maaari mong i-skip pansamantala ang iyong loan payment ng hanggang sixty (60) days o dalawang (2) buwan sa iyong susunod na due date simula October 14, 2020.

      • Ang iyong loan term ay mauurong ng 60 araw o 2 buwan at ang maturity date ng iyong loan account ay mauurong din ng 2 buwan.

      • Subalit, kinakailangan mong magbayad ng accrued interest na equivalent to sixty (60) days o dalawang (2) buwan sa iyong new due date matapos ang application ng nasabing grace period.

    • Nais ko pa din ipagpatuloy ang loan payment ko sa darating na mga buwan at hindi ko iaavail ang grace period. Ano ang mangyayari kung pipiliin ko ang option na ito?

      • Maaari mo pa rin ipagpatuloy ang pagbabayad ng iyong loan bago o sa itinakdang due date mo.

      • Walang accrued interest na madadagdag sa iyong loan account.

      • Ang iyong loan term at maturity date ay hindi mababago.

    • Ano ang Accrued Interest?

      • Ang accrued interest ay ang naipong interest sa iyong principal loan amount ngunit hindi mo pa nababayaran mula noong last payment.

Sample Illustration:

Principal Loan Amount (P) PhP10,000.00
Monthly Interest (I) PhP2,000.00
Regular Monthly Amortization (P + I) PhP12,000.00

Sample Computation:

Monthly Interest (October 20) PhP2,000.00
PLUS
Monthly Interest (November 20) PhP2,000.00
Total Accrued Interest to be paid PhP4,000.00
Note: Accrued interest should be paid until the last banking day of December 2020.

Kung ii-skip mo ang iyong loan payment, ang monthly interest na nagkakahalagang PhP4,000.00 ay maiipon sa loob ng 2 buwan (PhP2,000.00 interest x 2 buwan). Pagkatapos ng sixty (60)-day grace period, ang iyong babayaran sa December 20, 2020 o sa iyong susunod na due date ay PhP12,000.00 PLUS accrued interest of PhP4,000.00. Ang total amount ay PhP16,000.00.
    • Paano ko maa-avail ang grace period?

      • Kung ikaw ay eligible client, makakatanggap ka ng SMS notification.
      • Para iavail, itext ang YES < space> CLIENT NAME < space> ACCOUNT TYPE (ESL, HOME, AUTO, MICRO, TEACHER, SME, AOR) at isend sa 0999-885-4287.Example: YES JUAN DELA CRUZ ESL
          • Kung HINDI iaavail, itext ang NO < space> CLIENT NAME < space> ACCOUNT TYPE (ESL, HOME, AUTO, MICRO, TEACHER, SME, AOR) at isend sa 0999-885-4287.

        Example: NO JUAN DELA CRUZ ESL

      • Maaari ka rin mag-email kalakip ang mga sumusunod na detalye. Ang subject ay: CLBBARO AVAILMENT < LOAN TYPE> at isend sa clrbsales&[email protected]
        • NAME OF CLIENT
        • LOAN ACCOUNT TYPE
        • PN NUMBER
        • MOBILE NUMBER
Example: Subject: CLBBARO AVAILMENT Name: Juan Dela Cruz Loan Account Type: HOME PN Number: 00xxxxxxxxxxxx Mobile Number: 0919-xxx-xxxx

Note: If we don’t receive any advise from you, ang grace period sa iyong loan account will be APPLIED at and ACCRUED INTEREST ay kailangang bayaran matapos ang application ng grace period.
    • Maaari ba akong magrequest ng higit sa 60 araw na grace period?

      • Para matulungan ka namin Ka-Cebuana, tumawag lamang sa Tel No. (02) 8542-8272, maaari ka din tumawag o magtext sa Smart/TNT/Sun: 0908-968-4018, Globe/ TM: 0977-467-0214 o magsend ng email sa clrbsales&[email protected]

    • Maaari ba akong magrequest ng mas mahabang palugit para isettle ang accrued interest?




Advisory – Fees and Charges


Updated as of September 1, 2021, the following changes on Bank Fees & Charges will be implemented as described in this advisory.

Deposit Related Fees


Loans Related Fees

Debit Card Terms and Conditions

The following terms and conditions (“Terms & Conditions”) shall govern the issuance and use of the Cebuana Lhuillier Bank Debit Card. By applying for and using the Card, the Cardholder hereby agrees as follows:

1. DEFINITION OF TERMS:

1.1 “Account/s” – the savings and/or current accounts maintained by a Cardholder with CLB in which the Debit Card is linked.

1.2 “ATM Network Participants” – banks and other financial institutions which are, or in the future will be, members or affiliates of BancNet, UnionPay affiliated banks or other ATM networks or affiliations that will allow CLB Debit Cards in their ATM systems and facilities.

1.3 “BancNet” – inter-bank network connecting the ATM networks of local and offshore banks.

1.4 “Cardholder/s” – depositor or depositors of the Bank to whom a Debit Card has been issued.

1.5 “Cebuana Lhuillier Rural Bank (CLB/the Bank)” – a rural bank duly registered with the Bangko Sentral ng Pilipinas (BSP) and licensed as an Electronic Banking and Electronic Money Issuer.

1.6 “Debit Card”/”Card” – Cebuana Lhuillier Rural Bank Debit Card with improved security against fraud. The Debit Card allows Cardholders worry-free access to his/her account/s thru any compatible payment terminals, like ATMs and online merchants, here and abroad.

1.7 “Machine” or “POS” (Point of Sale Machine) or “ATM” (Automated Teller Machine) – machine installed by the Bank for use by the Cardholder. It also includes other ATMs or electronic devices in which the Card could be used, as advertised from time to time.

1.8 Merchants – a third party involved in the payment transaction/s.

1.9 “PIN” /“Personal Identification Number” – a personalized digit code used to access the ATM and make ATM/POS transactions.

1.10 “UnionPay” – is an issuer and acquirer of UnionPay Card outside Mainland of China. They process and settle cross border UnionPay Card transactions and provide relevant services therewith to cooperation partners.

2. DEBIT CARD USAGE

The Card shall be used only for lawful banking and other transactions allowed by CLB with respect to the Account. It may be used on CLB’s and/or ATM Network Participants’ ATMs, cash dispensers, POS terminal networks, payment page of Online/Web Merchants and/or other electronic devices.

The Cardholder acknowledges that the Card is for his/her exclusive use and non-transferable.

The Card is the property of CLB and may at anytime, without prior notice and without the need to give any reason therefore, terminate the use of, cancel, repossess or decline to issue, renew or replace the Card.

The Cardholder shall in all circumstances assume full responsibility for all transactions processed by the use of the Debit Card whether these are with the Cardholder’s knowledge or by his/her authority.

3. CARD ACTIVATION AND AUTHENTICATION

The Card will only be released to the depositor. Upon receipt of the Card, the Cardholder must change the default PIN, then the Card will be activated within twenty-four (24) hours.

To authenticate transactions:
  • ATM – Insert Card and Enter PIN
  • POS – Swipe/Insert Card and Enter PIN or Sign transaction draft/invoice (depending on amount)
  • Internet/Online Payment transactions – Enter Card Number and provide required information
The PIN is strictly confidential and should not be given to, disclosed or made available for use of other person or entity under any circumstances, including CLB. Deposit, Withdrawal, Fund Transfers, Payments and any other transaction that requires the use of the Card shall in all circumstances and at all times, whether with or without the Cardholder’s authorization, be conclusively binding upon the Cardholder.

Debit Card that remains unclaimed after Sixty (60) days from notice to the Cardholder shall be automatically destroyed by the branch of account or where the Card was requested. Replacement Card shall be requested by the Cardholder should he/she decide to.

The Debit Card shall be deactivated upon expiry date as set by CLB.

4. CARDHOLDER’S RESPONSIBILITIES

The security of the Card and its confidentiality shall be the sole responsibility of the Cardholder.

The Cardholder agrees to keep the PIN private and strictly confidential and agrees that these shall not be disclosed to anyone under any circumstances. The Cardholder agrees to take all necessary precautions to avoid unauthorized use.

5. TRANSACTION LIMITS AND RESTRICTIONS

This agreement shall be governed by the laws of the Republic of the Philippines and all suits arising from this agreement shall solely be cognizable by the proper courts of Makati City.

Upon issuance of Debit Card, it will be set to standard transaction limits in amount, count and amount for purchases and withdrawals as default limits of the Card variant. Limits may be in amount, count or a combination of both for a single transaction or an aggregate per set period.

Purchase and/or withdrawal made using the Debit Card within and/or outside the Philippines shall be subject to the limits that are set to the Card.

6. LOST/STOLEN CARDS

6.1 In the event the Card is lost or stolen, the Cardholder agrees to immediately file a report to any Cebuana Lhuillier Bank Branch or by calling Cebuana CARES hotline provided under paragraph 15 (Cardholder support).

6.2 In case of a compromised Card, where CLB receives information that the Card number, Card name, expiry date have been obtained by an unauthorized source/party, CLB shall block the Card to prevent its unauthorized use, and CLB shall immediately notify Cardholder of the situation and issue a new Card for the Cardholder.

6.3 All Transactions made/generated by the use of the lost/stolen Card prior to the report made by the Cardholder shall be deemed conclusively binding upon the Cardholder and CLB will not be held liable for any loss or damage incurred by the Cardholder.

7. NON LIABILITY

7.1 The Cardholder agrees to compensate and hold free and harmless CLB, its directors, officers, employees and agents and assigns, from and against any claim, cause of action, suit, liability, loss or damage of whatever nature which may arise as a result of or in connection with the use of the Card in any of the following instances:

a. If due to electronic/mechanical disruption, failure or delay but without fault or beyond the control of CLB or due to fortuitous events such as but not limited to prolonged power outages, breakdown in computers and communication facilities, computer-related errors, typhoons, floods, public disturbances and calamities and other similar or related cases;

b. In case of inaccurate, incomplete or delayed information received by CLB due to disruption or failure of any communication facilities or electronic device used for the Card.

c. In case of fraudulent or unauthorized use of the Card such as but not limited to theft, unauthorized disclosure or breach of security or confidentiality of the Card Number, PIN and Card Security Code, with or without the Cardholder’s participation;

8. DAMAGED/DEFECTIVE CARDS

The Bank shall replace any damaged Debit Card (if previously used) or defective Debit Card (newly issued Card) upon surrender by the Cardholder, provided that the same has not yet expired. Replacement of a damaged Debit Card shall be charged to the Cardholder whereas for defective ones, they shall be replaced free of charge.

9. DEBIT CARD FEATURES

CLB reserves the right to add or discontinue features or functions for all or specific Card variants at its discretion upon sixty (60) calendar days prior written notice through any of the means of communication or channel.

10. PROMOS

The Cardholder hereby authorizes CLB and its affiliates to be notified of its promotional offers, advertisements, surveys or other similar programs by communicating in any means of communication.

11. ACCREDITED ESTABLISHMENTS

CLB has an agreement with UnionPay and BancNet whereby the Card bearing the UnionPay and BancNet label shall be honored at all UnionPay and BancNet accredited establishments worldwide at all times. The Cardholder agrees to hold CLB free and harmless from any and all claims or liabilities as a result of the refusal of any UnionPay and BancNet accredited establishment to honor the Card.

12. FEES AND CHARGES

12.1 CLB may, from time to time, impose fees and charges for the use of the Debit Card. The Cardholder hereby authorizes CLB to debit such fees and charges from his/her Account or any other Account which the Cardholder maintains with CLB.

12.2 The said fees and/or charges shall be inclusive of Philippine taxes and shall be debited from the Depositor’s account or paid upfront without need of prior or further notice.

12.3 Applicable fees may be found at the Bank’s website www.cebuanalhuillierbank.com

13. CLOSURE OF ACCOUNT

13.1 The Cardholder may request CLB to terminate or suspend the use of his/her Card by submitting a written request to the Cebuana CARES or any CLB branches.

13.2 The Cardholder shall remain responsible for any transactions made on the account until the time of termination or suspension of the use of the Card. CLB also reserves the right to terminate or suspend the Cardholder’s use of the Card or close the account at any time with or without prior notice, and in any of the following instances:

a. Discovery of any form of fraud;

b. Violation of any of the provisions of the terms and conditions and rules and regulations of CLB supplementary thereto; and

c. Other grounds warranted by law.

13.3 The Bank is authorized to report such termination, suspension or closure to the BSP or to its monitoring body. The Cardholder shall hold the Bank free and harmless from all liabilities, claims and demands arising from the above actions of the Bank.

13.4 Any and all accrued unpaid obligations of the Cardholder to CLB prior to termination, and terms and conditions hereof which by express terms, shall survive the termination of the Cardholder’s right to use the Card.

14. UNDERTAKING

In case of erroneous crediting, inaccurate or non-debiting, misposting, or any error in a transaction involving any amount (referred to as “Amount/s Due to CLB”) to Cardholder’s Debit Card and/or all his/her other account/s with CLB due to whatever cause such as but not limited to systems error, error in communications facilities, Cardholder hereby agrees and undertakes to immediately report and return to CLB the Amount/s Due to CLB without need of prior notice or demand.

For this purpose, Cardholder irrevocably authorizes CLB and its representatives to effect the debiting of the Amount/s Due to CLB from his/her account/s, without need of performing any other act and incurring of any liability on the part of CLB and its representatives as a consequence thereof.

Failure or refusal of Cardholder to account for and return the amount/s Due to CLB shall give rise to a cause of action against the Cardholder for misappropriation or conversion with intent to defraud.

15. CARDHOLDER SUPPORT

The Bank is regulated by the Bangko Sentral ng Pilipinas (BSP). For any issues, concerns, clarifications, complaints or inquiries, the Cardholder may contact the Bank through Cebuana CARES Hotlines via the following:

Phone : (02) 7759-9800 / (02) 8779-9800
SMS : 0917-81CARES (22737) GLOBE / 0918-81CARES (22737) SMART
Email : [email protected]
Address : 5/F PJL Corporate Center – Annex II, 1782 Nicanor Garcia corner Candelaria Sts., Brgy. Valenzuela, Makati City 1208

Or also refer it to the Financial Consumer Protection Department of the Bangko Sentral ng Pilipinas at (02) 708-7087 or [email protected]

16. AMENDMENTS

The Bank, may at any time and for reasons it may deem proper, amend, revise or modify these Terms and Conditions. Any such amendment, revision or modification shall bind the Cardholder upon notice (personal or by publication, through posting in the Bank’s website or the Bank’s or Cash Agent’s premises). If the Cardholder does not agree with the new/revised terms and conditions, he/she shall notify the Bank of his/her intention to terminate the agreement within thirty (30) days from receipt of the individual notice or thirty (30) days from issuance of public notice, whichever is later. Failure to notify the Bank within the prescribed period shall be construed as acceptance by the Cardholder of any such amendments, revisions or modifications.

17. NON WAIVER

No failure on the part of CLB to exercise, and no delay in exercising, any right or remedy under or in connection with this terms and conditions shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy under or in connection hereof preclude any other or a future exercise thereof or the exercise of any other right or remedy, whether of a similar or dissimilar nature, CLB may have by virtue herein.

18. SEPARABILITY

Should any part of this Terms and Conditions be declared unconstitutional, illegal, void or unenforceable, the parts not affected shall remain valid and binding.

19. CONFORMITY

The Cardholder acknowledges that prior to his/her use of the Card, he/she has carefully read the provisions of this Terms and Conditions and has understood them, and has not relied upon any statement, representation, or warranty not found herein.

20. GOVERNING LAW

This Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the proper courts of Bacoor, Cavite only.

Cash Agent Banking Terms and Conditions

1. GENERAL PROVISIONS:

1.1 DEFINITIONS

a) Cebuana Lhuillier 24K Card (or “24k Card”) – a valid and unexpired rewards card issued by a Cebuana Lhuillier Pawnshop or Cebuana Lhuillier Pera Padala outlet to qualified clients who become entitled to exclusive privileges, discounts, freebies, and special service offerings. It is nontransferable and must be presented only by bonafide cardholders.

b) Cebuana Lhuillier Pawnshop (or “Cash Agent”) – is the accredited 3rd party service provider of the CLB.

c) Cebuana Lhuillier Bank (“CLB” or the “Bank”) – A rural bank duly registered with the Bangko Sentral ng Pilipinas (BSP) and licensed as an Electronic Banking and Electronic Money Issuer.

d) Cebuana Savings Account – This refers to an interest bearing savings account exclusively offered by CLB to a Micro Savings Account holder.

e) e-Money Account – An account that stores Philippine Peso (Php) value which resides in the eMoney system. It may be linked to the Account Holder’s electronic device such as mobile phone and which may be evidenced by a physical 24k Card or other proprietary card that may be issued by CLB

f) Know Your Customer (KYC) – is a process to establish the full identity of individuals looking to transact with a financial firm, which is usually done by requiring identification cards from a client as required by the Bangko Sentral ng Pilipinas (BSP).

g) Micro Savings Account – This refers to an interest bearing deposit account which is anchored under BSP’s Basic Deposit Account. The Bank has the right to automatically convert any Micro Savings Account that will exceed the maximum balance (Php50,000.00) set by BSP for a Basic Deposit Account. Any account that will be converted to a regular savings account shall bear the features and fees of the regular savings account which includes but not limited to: (1) required maintaining balance (2) dormancy period (3) required balance to earn interest (4) falling below maintaining balance fee (5) dormancy fee.

h) Personal Identification Number (PIN) – A personalized digit/ access code known to the accountholder only, that is used to access the account and make an authenticated transaction


1.2 THE AGREEMENT – This Agreement governs the relationship between the Client and the Bank. The Bank may enact, modify or amend these terms and conditions, from time to time, as are customary in the conduct of the banking business or are in its judgment necessary for the protection of the Client and the Bank.

1.3 CLIENT INFORMATION –The Client hereby warrants that all information pertaining to his/her identity and personal circumstances are true and correct. The Client hereby allows the Bank to verify said information. Further, the Client confirms, declares and acknowledges that the mobile phone number and electronic-mail address provided to CLB are owned/under the control of the Client and that, any communication/ announcement made by the Bank to the mobile phone number and electronic mail address will be the primary form of communicating any announcement. Any feedback or communication from the said mobile number and/or e-mail address shall be automatically treated by CLB to be directly coming from the Client, unless otherwise advised in writing. The Client shall, whenever required by the Bank, update information provided during account opening, such as address, mobile phone number and email address and shall notify the Bank immediately, in writing, of any change in his/her contact details and information. The Bank shall hold these details as true and complete in the event that no update is given unless otherwise advised in writing.

1.4 RECORD OF TRANSACTIONS – The Client is responsible for verifying the Deposit Transaction and/ or e-Money transaction history details and records to make sure that there are no unauthorized transactions. The Client should likewise review and reconcile transaction records/details for any errors or unauthorized transactions promptly and thoroughly.

1.5 ACCOUNT AND CARD SECURITY – The Client shall be responsible for the security of his/her 24K Card or other proprietary card that may be issued by CLB and for the maintenance of his/her PIN and/or online password. The Client acknowledges that his/her PIN and/or password are known only by him/her, and not by anyone else, nor by the Bank or the Cash Agent. The Client shall be responsible for all transactions processed through the use of the 24K Card (or other proprietary card issued by the Bank) and the PIN and/or password whether or not the transactions were made with the Client’s knowledge or authority. The Client shall hold the Bank, the Cash Agent, its officers and employees free and harmless from any and all losses, damages, or liabilities incurred or suffered in connection with the Client’s disclosure of his/her PIN and/or password. In case the 24K Card or other proprietary card is lost, stolen or destroyed, the Client agrees to immediately notify the Bank by calling Cebuana CARES Hotlines of such loss within twenty-four (24) hours, via telephone from 9am-6pm, Monday to Sunday or submit a written report to any Cebuana Lhuillier branch. All activities and transactions made thru the use of the 24K Card or other proprietary card prior to the report of the loss shall continue to be the liability of the Client.

1.6 REFERENCE NUMBER – Each successful transaction shall be evidenced by a system-generated Reference Number, which shall be transmitted to the Client’s enrolled mobile number, e-mail address or validation form, whichever is applicable, for records purposes.

1.7 TRANSACTION DATE – The Bank will effect the Client’s transactions provided there are sufficient cash value available in the Client’s deposit or emoney account. It is the responsibility of the Client to ensure that sufficient cash or cash value are available in the Client’s deposit or e-money account at all times to cover any of the transactions, immediate or scheduled, and that the 24k Card or other proprietary card is active. Any charges or penalties as a result of an unsuccessful transaction due to insufficiency of cash or cash value or cancelled card will be the sole responsibility of the Client and shall be for the account of the Client.

1.8 ACTIVATION AND DE-ACTIVATION OF DEPOSIT / E-MONEY ACCOUNT FEATURES – CLB reserves the right to add, discontinue or deactivate features or functions upon sixty (60) calendar days notice to the Client (personal or by publication, through posting in the Bank’s website or the Bank’s or Cash Agent’s premises)

1.9 CLOSING/SUSPENSION OF ACCOUNT/CARD – The Client may request CLB to terminate or suspend the Deposit/e-Money account by submitting a written request to the Cebuana CARES or any Cebuana Lhuillier Pawnshop branches. The Client shall remain responsible for any transactions made on the account until the time of termination or suspension of the use of the card. The Bank also reserves the right to terminate or suspend the Client’s use of the card or close the account at any time with or without prior notice, and in any of the following instances: a) discovery of any form of fraud; b) violation of any of the provisions of the terms and conditions and rules and regulations of CLB supplementary thereto; and c) other grounds warranted by law. The Bank is authorized to report such termination, suspension or closure to the BSP or to any monitoring body of the BSP. The Client shall hold the Bank, its directors, officers and employees free and harmless from all liabilities, claims and demands arising from the above actions of the Bank.

1.10 DISPUTES ON TRANSACTIONS – The details in the Deposit/e-Money Account’s transaction records are presumed true and correct unless the Client notifies the Bank thru Cebuana CARES in writing of any disputes thereon within fifteen (15) calendar days from the date of transaction. If no dispute is reported within said period, all transaction details and records are deemed true and correct. Disputed transactions shall only be adjusted once the claim/dispute has been properly processed, investigated, and proven to be in favor of the Client.

1.11 EXCLUSION FROM LIABILITY – CLB makes no warranty, express or implied, regarding the performance of this Agreement or the electronic banking functionalities or other services offered hereunder. CLB electronic banking service is offered on an “as is” or “as available” basis without warranties of any kind, except those required by law and other rules and regulation issued by pertinent government agencies. CLB further makes no warranty (1) as to the content, quality or accuracy of data or information provided by CLB hereunder or received or transmitted using the electronic banking channels; (2) as to any service or product obtained using the electronic banking service; (3) that the electronic banking service will be uninterrupted or error-free; or (4) that any particular result or information will be obtained. CLB shall not be liable for any loss, added cost, compensation, damage or liability that the Client may incur as a result of any delay, interruption or termination of the electronic banking transaction whether caused by administrative error, technical, mechanical, electrical or electronic malfunction or any cause beyond CLB’s control (including but not limited to acts of God, labor disputes, failure of communication lines, interconnection problems, mobile phone signal/reception problems, interference or damage by third parties).

1.12 LIMITATION OF LIABILITY – Subject to the provisions herein, if CLB is found liable for any act or omission for any reason whatsoever, the liability of CLB shall be limited to the amount of the relevant transaction or actual damages to the Client, whichever is lesser. CLB shall not be liable to the Client for any indirect, special, exemplary, punitive or consequential loss or damages arising from the use of 24k Card or other proprietary card, including but not limited to lost opportunities or profit.

1.13 ANTI-MONEY LAUNDERING – The Client warrants that he/she is aware of the provision of R.A. No. 9160 (Anti-Money Laundering Act of 2001) and acknowledges that his/her account is subject to the provisions of R.A. No. 9160, including any and all amendments, rules or regulations pertaining thereto. The Client hereby agrees to keep the Bank, its directors, officers and employees free and harmless from any and all liabilities for any action taken in compliance therewith.

1.14 DATA PRIVACY – The Bank is committed to respecting and protecting data privacy rights of the Client as a data subject in accordance with R.A. 10173 (“Data Privacy Law of 2012”), its Implementing Rules and Regulations and other applicable laws of the Republic of the Philippines. In the course of providing services to the Client, CLB and the Cash Agent may collect information (including personal information) relating to the Client, including the transactions, accounts, account information or records. For this purpose:
  • The Client agrees that he/she will receive transaction notifications, and be regularly updated by the Bank and its subsidiaries and affiliates (hereinafter, “Cebuana Lhuillier Group”) of their products and services, and thus understand fully that his/her foregoing information will accordingly be shared.
  • The Client understands that the information collected, to be processed and retained shall be for the following purposes: client identification; profiling; direct marketing and cross-selling of products; and compliance to BSP rules, AMLA and such other purposes that may be required or allowed by law. The Client has been informed that he/she have the option not to give the foregoing information, in which case he/she understands that his/her transaction will not be processed. The client has also been informed that he/she can make corrections to any inaccurate or deficient information and have the option to withdraw his/her consent prior to the processing of his/her transaction by emailing Cebuana Lhuillier at [email protected] or calling Telephone Numbers +632 8779-9800 PLDT/ +632 77599800 GLOBELINES.
  • Any Concerns about Data Privacy can be reported by the Client to [email protected] Client is encouraged to visit https://privacy.gov.ph to know more about R.A. 10173.
  • The Client hereby certifies that the information provided to the Bank are freely and voluntarily given and are true and correct to the best of his/her knowledge. Further, the Client hereby authorizes the Bank and the P.J. Lhuillier Group to disclose to its partners, agents or other clients his/her above information to aid in any and all investigations that may be initiated on account of, or in relation to any concerns that may arise out of this transaction.
1.15 DISCLOSURE OF INFORMATION – The Client acknowledges that the Philippine government, United States government and governments of other foreign jurisdictions where transactions pertaining to his/her account may transpire, may require the Bank, its branches and agencies, and the Cebuana Lhuillier Group to disclose or produce information concerning his/her account. For this purpose, the Client hereby waives his/her rights under R.A. 1405 (Law on Secrecy of Bank Deposits), R.A. 6426 (Foreign Currency Deposit Act of the Philippines), R.A. 8791 (General Banking Law of 2000), or any other pertinent law or regulation, as the same may be amended from time to time, and hereby authorizes the Bank, its branches and agencies, and all of the Bank’s subsidiaries or affiliates, without prior notice to the Client, to make any and all disclosure of information regarding the account as may be required. The Client hereby holds the Bank, its directors, officers, employees and other duly authorized representatives free and harmless against any and all liability arising from any loss or damage which the Client may incur or suffer as a result of such disclosure.

1.16 CONSENT TO SHARE INFORMATION – For the purposes of (a) sales and marketing activities, cross-referencing, status inquiry, cross-selling or the offering of the various products and services of the Bank and the Cebuana Lhuillier Group, including but not limited to, credit opinion and evaluation by and for an entity belonging to the Cebuana Lhuillier Group, or application for insurance products with an insurance company within Cebuana Lhuillier Group; (b) compliance with legal, regulatory or other contractual obligations of the Bank; and (c) providing efficient services, the Client hereby gives its consent to, and authorizes the Bank to process, obtain, collect, record, organize, store, update, modify, use, access and/or share/disclose within the Cebuana Lhuillier Group and third party service providers, with corresponding duty to keep such information confidential, without prior notice to the Client, relevant account information/data/opinion pertaining to the Client, including but not limited to personal circumstances, privileged information, sensitive personal information, account opening, account balances, transaction history, promo subscription, redemption records and any and all other information pertaining to all account/s now existing or which may hereafter to be opened, which authorization shall constitute a consent and shall exempt the Bank and/or the Cebuana Lhuillier Group from liability under any and all bank deposit secrecy laws, including but not limited to, R.A. 1405 or The Law on Secrecy of Bank Deposits, R.A. 6426 or The Foreign Currency Deposit Act and R.A. 8791 or The General Banking Law, as well as R.A. 10173 or the Data Privacy Act of 2012 and other confidentiality laws enforced or which may hereinafter enforced. The absence of any written notice to the contrary shall be deemed by the Bank as the Client’s continuing consent under the bank secrecy, privacy and confidentiality laws, as abovementioned. The Client shall notify the branch in writing if he /she wishes to withdraw the consent to the sharing of information provided herein.

2. FOR E-MONEY ACCOUNT:

2.1 PRODUCT FEATURES/ TRANSACTIONS – The 24K Card, as an e-Money instrument, is re-loadable. The e-Money may only be redeemed at face value. It shall not earn interest or rewards and other similar incentives convertible to cash, nor be purchased at a discount. Further, e-Money is not considered a deposit account hence, it is not insured with the Philippine Deposit Insurance Corporation (PDIC). The e-Money is subject to aggregate monthly load limit of One Hundred Thousand Pesos (Php100,000.00) unless a higher amount has been approved by the Bangko Sentral ng Pilipinas (BSP).

2.2 FEES, RATES AND OTHER CHARGES – The Client agrees to pay applicable fees and charges related to the e-Money Account linked to a 24K Card or proprietary card that may be issued by the Bank and its use, such as but not limited to, remittance, processing, load and encashment fees. Such fees and or charges shall be inclusive of Philippine taxes and shall be debited from the e-Money cash value or paid upfront without further notice. Applicable fees may be found at the Bank’s website www.cebuanalhuillierbank.com

3. FOR MICRO SAVINGS ACCOUNT:

3.1 PRODUCT FEATURES/TRANSACTIONS – The 24k Card, as a Micro Savings Instrument, is an interest bearing deposit account which is linked to the Cebuana customer’s 24k Card Plus or 4C Card. Micro Savings is a product of CLB. The Client agrees that no deposit and/or withdrawal shall be made in the absence of the 24K Card or proprietary card issued by CLB. It is ensured with the Philippine Deposit Insurance Corporation (PDIC)

3.2 FEES, RATES AND OTHER CHARGES – The Client agrees to pay applicable fees and charges related to Micro Savings and other deposit accounts which may or may not be linked to 24K Card or other proprietary card issued by CLB and its use, such as but not limited to withdrawal. Such fees and or charges shall be inclusive of Philippine taxes and shall be debited from the Depositor’s account or paid upfront without further notice. Applicable fees may be found at the Bank’s website www.cebuanalhuillierbank.com

4. FOR CEBUANA SAVINGS ACCOUNT:

4.1 PRODUCT FEATURES/ TRANSACTIONS – Deposits and withdrawals shall be made by the depositor and must be secured by the 24K Card or other proprietary card issued by CLB. The Client agrees that no deposit and/or withdrawal shall be made in the absence of the 24K Card or proprietary card issued by CLB. The Bank may impose or change transaction and card balance limits at its option pursuant to applicable to laws, subject to thirty (30) days prior notice to Depositor. Deposits are insured with Philippine Deposit Insurance Company (PDIC) for up to the maximum amount of Five Hundred Thousand Pesos (Php500,000.00).

4.2 FEES, RATES AND OTHER CHARGES – A Two Hundred Pesos (Php200.00) shall be charged to the account if the balance falls below the maintaining balance of One Thousand Pesos (Php1,000.00). The Client agrees to pay applicable fees and charges related to Micro Savings and other deposit accounts which may or may not be linked to 24K Card or other proprietary card issued by CLB and its use, such as but not limited to withdrawal. Such fees and or charges shall be inclusive of Philippine taxes and shall be debited from the Depositor’s account or paid upfront without further notice. Applicable fees may be found at the Bank’s website www.cebuanalhuillierbank.com

4.3 TRANSACTION HISTORY STATEMENT – A Statement of Account bearing all of the transactions for this account shall be made available by the Bank. The Client agrees to receive it through his/her nominated email address and/or may be requested thru SMS.

4.4 DORMANCY – Account shall be considered dormant if it has been inactive (no-client initiated transactions) for two (2) years. Account which remain dormant for ten (10) consecutive years shall be escheated in favor of the government in accordance with the Unclaimed Balances Law.

4.5 PENALTY ON AVERAGE DAILY BALANCE – A monthly penalty charged prescribed by the Bank shall be imposed on the regular deposit account if the account fall below the minimum ADB.

4.6 EARLY CLOSURE – A closing fee shall be charged if the client wishes to close the account within thirty (30) days from the opening date.

5. INTEREST

The interest rate on Savings Deposit shall be computed on the basis of average daily balance provided the required minimum balance for the day, if there is any interest earned shall be credited on a monthly basis. A twenty percent (20%) withholding tax shall be withheld and deducted by the Bank from the interest income on savings deposit (P.D. 1994).

6. MISCELLANOUS PROVISIONS –

6.1 CLIENT SUPPORT – The Bank is regulated by the Bangko Sentral ng Pilipinas (BSP). For any issues, concerns, clarifications, complaints or inquiries, the Client may contact the Bank through Cebuana CARES Hotlines via the following:

Phone : (02) 7759-9800 / (02) 8779-9800
SMS : 0917-81CARES (22737) GLOBE / 0918-81CARES (22737) SMART
Email : [email protected]
Address : 5/F PJL Corporate Center – Annex II, 1782 Nicanor Garcia corner Candelaria Sts., Brgy. Valenzuela, Makati City 1208

6.2 AMENDMENTS – The Bank, may at any time and for reasons it may deem proper, amend, revise or modify these Terms and Conditions. Any such amendment, revision or modification shall bind the Client upon notice (personal or by publication, through posting in the Bank’s website or the Bank’s or Cash Agent’s premises). If the Client does not agree with the new/revised terms and conditions, he/she shall notify the Bank to terminate the agreement within thirty (30) days from receipt of the individual notice or thirty (30) days from issuance of public notice. Failure to notify the Bank within the prescribed period shall be construed as acceptance by the Client of any such amendments, revisions or modifications.

6.3 NOTICE – All communications and notices required to be given to the Client shall be transmitted by SMS and/or electronic mail to his mobile cellphone number and/or email address appearing in the Account Opening documents or at such other mobile phone number and/or email address that may hereafter be given in writing by the Client to the Bank.

6.4 BINDING EFFECT – These Terms and Conditions are binding on the Client and his/her heirs, executors, administrators and assigns.

6.5 GOVERNING LAW – These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the proper courts of Bacoor, Cavite.

Consumer Loans Terms and Conditions

  1. The Borrower hereby certifies that the provided information are true and correct and shall form part of the loan documents and the signatures indicated herein are genuine. The Borrower’s or his authorized representative’s provision of any information which is not true or accurate will automatically cause Cebuana Lhuillier Rural Bank (CLRB) to reject the Borrower’s loan application or cancel its approval.
  2. The Borrower authorizes CLRB to obtain relevant information as it may require concerning this application from other institutions/persons. All information obtained by or provided to CLRB pursuant to this application shall be CLRB’s property whether or not the loan is granted.
  3. The Borrower agrees that this loan application shall be subject to applicable laws (including BSP circulars, rules, and regulations), and policies of CLRB and undertakes to comply with/submit all loan requirements.
  4. The Borrower hereby waives in favor of CLRB confidentiality of client information including without limitation, the provisions of Republic Act Nos. 1405 (The Law on Secrecy of Bank Deposits), 6426 (Foreign Currency Deposit Act), and Section 55.1.b of Republic Act No. 8791 (General Banking Law), Republic Act No. 10173 (Data Privacy Act of 2012) and any law relating to the secrecy of bank deposits for purposes of CLRB’s evaluation of the Borrower’s application herein. The Borrower authorizes CLRB to: (a) pursuant to BSP Circular No. 472 Series of 2005 as implemented by BIR Revenue Regulation RR-4 2005, conduct random verification with the Bureau of Internal Revenue in order to establish authenticity of the ITR, accompanying financial statements and such other documents/information/data submitted by the Borrower, and/or (b) obtain or disclose such information regarding the Borrower or the loan/credit facilities applied for hereunder to any party as CLRB may deem necessary or as may be required or allowed by applicable laws. The Borrower also authorizes CLRB to request information regarding the status of any court case to which the Borrower is a party.
  5. The Borrower authorizes CLRB to conduct through its representative in-house and accredited appraisers, an appraisal of any or all of the collateral to be used for this loan. The Borrower also agrees that the appraisal report will be for CLRB’s sole use only.
  6. Any payment of bank fees (appraisal fee, mortgage registration expenses, insurance premium, DST, notarial fee, handling fee, cancellation fee, and other amounts as may be required upon loan application and/or for the release of loan proceeds) should only be through a CLRB branch or its accredited Cash Agent. Otherwise, such other payments shall not be honored or recognized. Payments on principal and interest shall be made through the mode/s of payment as may be indicated in the appropriate loan document executed by the Borrower in favor of CLRB.
  7. In case of disapproval, the Borrower understands that CLRB is under no obligation to disclose the reason/s for such disapproval.
  8. The Borrower further certifies that the proceeds of the loan, if this application is approved, will be used solely for the purpose stated in this application.
  9. The Borrower hereby authorizes CLRB to contact the Borrower regarding the status of the Borrower’s loan application, details concerning the Borrower’s approved/ availed loan via e-mail, telephone, text message, etc. Further, the Borrower authorizes CLRB and its affiliates, and their respective representatives and agents (“PJ Lhuillier Group”) to provide product information, notices, offers and announcements for the purpose of marketing, cross selling and sales offers to the Borrower via email, as well as broadcast messaging service, multi-media messaging service, and/or short messaging service as these terms are defined in the regulations of the National Telecommunications Commission (NTC). The Borrower agrees to hold CLRB free and harmless against any loss, injury or damage that the Borrower may suffer in relation to any notification/announcement sent by CLRB to the Borrower in the format stated herein. It is agreed and understood that unless and until CLRB is in receipt of a written notice from the Borrower not to be sent such messages, the Borrower’s authority as given herein shall be deemed continuing, valid and effective.
  10. In compliance with the requirements of the Data Privacy Act (“DPA”), the Borrower authorizes the general use and sharing of information obtained in the course of any transaction/s (which may include any transaction, business or other form of commercial relationship) with CLRB and its affiliates, and their respective representatives and agents (“PJ Lhuillier Group”) or from third parties (TransUnion or other Credit Bureaus). The data, which include personal information or sensitive personal information may be collected, processed, stored, updated, or disclosed by CLRB or continually be collected, stored, processed and/or shared for five (5) years from the conclusion of the Borrower’s transaction with CLRB and PJ Lhuillier Group or third parties or until the expiration of the retention limits set by applicable law, whichever comes later, (i) for legitimate purposes, (ii) to implement transactions which the Borrower requests, allows, or authorizes, (iii) to conduct credit scoring, investigation and credit reference checks, (iv) to offer and provide new or related products and services of CLRB and PJ Lhuillier Group or third parties, and (v) to comply with the CLRB’s internal policies and its reporting obligations to Governmental Authorities under Applicable Laws.
  11. The Borrower understands that should the Borrower wish to access, update, or correct certain information, or withdraw consent to the use of any of the information provided herein, the Borrower may communicate with CLRB’s Data Protection Officer at [email protected] The Borrower may file complaints with, and/or seek assistance from the National Privacy Commission. Refers to the Principal Borrower and includes any Spouse and/or Co-Borrower / joint borrower who are jointly and solidarity liable for the loan. The CLRB at any time, at its option can transfer to the Co-Borrower solely or jointly the loan obligation when it falls due as here provided.

Business Loans Terms and Conditions

  1. The Borrower hereby certifies that the provided information are true and correct and shall form part of the loan documents and the signatures indicated herein are genuine. The Borrower’s or his authorized representative’s provision of any information which is not true or accurate will automatically cause Cebuana Lhuillier Rural Bank (CLRB) to reject the Borrower’s loan application or cancel its approval.
  2. The Borrower authorizes CLRB to obtain relevant information as it may require concerning this application from other institutions/persons. All information obtained by or provided to CLRB pursuant to this application shall be CLRB’s property whether or not the loan is granted.
  3. The Borrower agrees that this loan application shall be subject to applicable laws (including BSP circulars, rules, and regulations), and policies of CLRB and undertakes to comply with/submit all loan requirements.
  4. The Borrower hereby waives in favor of CLRB confidentiality of client information including without limitation, the provisions of Republic Act Nos. 1405 (The Law on Secrecy of Bank Deposits), 6426 (Foreign Currency Deposit Act), 10173 (Data Privacy Act of 2012) and Section 55.1.b of Republic Act No. 8791 (General Banking Law) and any law relating to the secrecy of bank deposits for purposes of CLRB’s evaluation of the Borrower’s application herein. The Borrower authorizes CLRB to: (a) pursuant to BSP Circular No. 472 Series of 2005 as implemented by BIR Revenue Regulation RR-4 2005, conduct random verification with the Bureau of Internal Revenue in order to establish authenticity of the ITR, accompanying financial statements and such other documents/information/data submitted by the Borrower, and/or (b) obtain or disclose such information regarding the Borrower or the loan/credit facilities applied for hereunder to any party as CLRB may deem necessary or as may be required or allowed by applicable laws. The Borrower also authorizes CLRB to request information regarding the status of any court case to which the Borrower is a party.
  5. The Borrower authorizes CLRB to conduct through its representative in-house and accredited appraisers, an appraisal of any or all of the collateral to be used for this loan. The Borrower also agrees that the appraisal report will be for CLRB’s sole use only.
  6. Any payment of bank fees (appraisal fee, mortgage registration expenses, insurance premium, DST, notarial fee, handling fee, cancellation fee, and other amounts as may be required upon loan application and/or for the release of loan proceeds) should only be through a CLRB branch or its accredited Cash Agent. Otherwise, such other payments shall not be honored or recognized. Payments on principal and interest shall be made through the mode/s of payment as may be indicated in the appropriate loan document executed by the Borrower in favor of CLRB.
  7. In case of disapproval, the Borrower understands that CLRB is under no obligation to disclose the reason/s for such disapproval.
  8. The Borrower further certifies that the proceeds of the loan, if this application is approved, will be used solely for the purpose stated in this application.
  9. The Borrower hereby authorizes CLRB to contact the Borrower regarding the status of the Borrower’s loan application, details concerning the Borrower’s approved/ availed loan via e-mail, telephone, text message, etc. Further, the Borrower authorizes CLRB and its affiliates, and their respective representatives and agents (“PJ Lhuillier Group”) to provide product information, notices, offers and announcements for the purpose of marketing, cross selling and sales offers to the Borrower via email, as well as broadcast messaging service, multi-media messaging service, and/or short messaging service as these terms are defined in the regulations of the National Telecommunications Commission (NTC). The Borrower agrees to hold CLRB free and harmless against any loss, injury or damage that the Borrower may suffer in relation to any notification/announcement sent by CLRB to the Borrower in the format stated herein. It is agreed and understood that unless and until CLRB is in receipt of a written notice from the Borrower not to be sent such messages, the Borrower’s authority as given herein shall be deemed continuing, valid and effective.
  10. In providing the information and related documents to CLRB, the Borrower hereby authorizes the general use and sharing of information obtained in the course of any transaction/s (which may include any transaction, business or other form of commercial relationship) with CLRB and its affiliates, and their respective representatives and agents (“PJ Lhuillier Group”) or from third parties (TransUnion or other Credit Bureaus). The data, which include personal information or sensitive personal information may be collected, processed, stored, updated, or disclosed by CLRB or continually be collected, stored, processed and/or shared for five (5) years from the conclusion of the Borrower’s transaction with CLRB and PJ Lhuillier Group or third parties or until the expiration of the retention limits set by applicable law, whichever comes later, (i) for legitimate purposes, (ii) to implement transactions which the Borrower requests, allows, or authorizes, (iii) to conduct credit scoring, investigation and credit reference checks, (iv) to offer and provide new or related products and services of CLRB and PJ Lhuillier Group or third parties, and (v) to comply with the CLRB’s internal policies and its reporting obligations to Governmental Authorities under Applicable Laws.
  11. The Borrower understands that should the Borrower wish to access, update, or correct certain information, or withdraw consent to the use of any of the information provided herein, the Borrower may communicate with CLRB’s Data Protection Officer at [email protected] The Borrower may file complaints with, and/or seek assistance from the National Privacy Commission.
  12. The undersigned hereby represent/s that they are duly authorized to transact with CLRB and execute and deliver this document for and in behalf of the Borrower.

eCebuana Terms and Conditions

  1. TERMS OF USE Terms and Conditions of Use. We reserve the right to amend these terms and conditions at any time. If you disagree with any of these Terms and Conditions of Use, you must immediately discontinue your access to eCebuana App and your use of its services. Continued use of eCebuana App will mean that you accept these Terms and Conditions of Use, and you accept the likelihood of its amendment from time to time.
  2. DEFINITIONS In these Terms and Conditions of Use, the following capitalized terms shall have the following meanings, except where the context otherwise requires:
    • 2.1 “ACCOUNT” – an account created by a User in the eCebuana App as part of Registration.
    • 2.2 “BENEFICIARY” – receiver of funds from a send money transaction.
    • 2.3 ““CEBUANA LHUILLIER RURAL BANK INC.” (“CLB” or the “BANK” – a rural bank duly registered with the BangkoSentralngPilipinas (BSP) and licensed as an Electronic Banking and Electronic Money Issuer.
    • 2.4 “ECEBUANA APP” or the “MOBILE APP” – a mobile application of Cebuana Lhuillier Rural Bank, running on mobile devices where customer can avail of the service or make use of the products.
    • 2.5 “ECEBUANA USER ACCOUNT” – he account to be used in accessing the mobile app.
    • 2.6 ““ECEBUANA SYSTEM” – the system accessed by the Bank.
    • 2.7 “MICRO SAVINGS” – refers to an interest bearing deposit which is linked to the 24k Cebuana Card or other proprietary card that may be issued by CLB which may be accessed thru its channels such as but not limited to Cash Agents. Should the Client exceed the maximum balance of PHP50,000.00, the Bank shall convert the basic deposit account to a regular deposit account thus the terms and conditions for regular deposit accounts shall apply.
    • 2.8 “REGISTER/REGISTRATION” – to create an Account on the Mobile Application.
    • 2.9 “SERVICES” – all the services provided by Cebuana Lhuillier Rural Bank Inc. via eCebuana App to Users, and “Service” means any one of them.
    • 2.10 “BILLS PAYMENT” – enables User to save billing account details and pay for a specific biller institution.
    • 2.11 “BALANCE INQUIRY” – enables Users to view their account balance
    • 2.12 “LOAD TOP-UP” – enables the User to purchase prepaid loads from different institutions.
    • 2.13 “SEND MONEY” – enables the User to send out money to a beneficiary using User’s Micro Savings Balance
    • 2.14 “USER or ACCOUNT HOLDER” – registered account of CLB client accessing the mobile app
  3. APPLICABILITY OF TERMS AND CONDITIONS The use of any Services and or the eCebuana App is subject to these Terms and Conditions of Use. eCebuana App can be downloaded in iOS and Android. User must register to utilize the eCebuana App. eCebuana App will be made available to Users with no fee, unless otherwise determined by CLB.One must be an Account holder of CLB in order to enroll to eCebuana App and make use of its Services. The Mobile App is completely customer self-service where User shall enter/provide preferred User Name and Password. The bank recommends the use of a strong but easy to remember log in details.eCebuana App processes financial and non-financial transactions such as: Send Money, Load Top-up, Bills Payment, Change Password, View Personal Information, Account Balance Inquiry and Branch Locator.The Bank shall block the transaction/s that uses PIN in the PIN pad and mobile app, for keying the wrong PIN code three (3) times in a day. To unblock, user must request for a PIN Reset using bank request form through any of CLP Branches.Wrong registration of User Name and or password for three (3) consecutive tries will lock User’s account. To unlock account, User must:
    1. Reset password by clicking “Forgot Password?”
    2. Provide new password using the link sent to User’s email
    We reserve the right to change, modify, substitute, suspend or remove without notice any information or Services on the Mobile Application from time to time. Your access to the Mobile App and or the Services may also be occasionally restricted to allow for repairs, maintenance or introduction of new facilities and or services. We will attempt to restore such access as soon as we reasonably can. We reserve the right to block access and or edit or remove any material which in our reasonable opinion may give rise to a breach of these Terms and Conditions of Use. Every successful financial transactions and other significant actions done via eCebuana App will be sent to User’s enrolled email address and or mobile number for safety and records purposes. Details of the transaction will be recorded in the Bank’s eCebuana system and the same will be regarded as conclusive proof of the validity and authenticity of the transactions made. Any services, enhancements and features of eCebuana App that needs User’s consent shall be confirmed via email, SMS or call to make the User informed of the specific service, enhancement or feature the account holder has subscribed to and the exact duration of the subscription. User will also be notified of the expired subscription of the service, feature and enhancement. User hereby agrees to receive transaction notifications, announcements and be regularly updated by the Bank and its subsidiaries and affiliates (hereinafter, “Cebuana Lhuillier Group”) of their products and services and thus understand fully that account holder foregoing information will accordingly be shared. User understands that the bank at times may not be able to carry out instructions received through eCebuana App due to offline situations caused by system problems or such other circumstances as determined by the bank. User has full responsibility over the security of his/her Mobile Device/s, SIM card and confidentiality of his/her User ID and password/s and all transactions, whether valid or fraudulent, authorized or unauthorized, made through said Mobile Device/s/SIM card and via eCebuana App, if such fraudulent or unauthorized transaction was caused by or is a result of the User’s fault or negligence. The Bank encourages the User to change password regularly, especially when account details have been exposed. It is User’s sole responsibility to reset the password through eCebuana App if it’s confidentially has been reasonably suspected to have been compromised to avoid any unauthorized use of the User’s accounts. The bank shall not be liable for any unauthorized use / misuse of the Mobile App due to theft or loss of the Mobile Device/SIM. The Bank has the right to rectify any incorrect crediting to the User’s account without the bank suffering any liability. The User hereby consents thereto without need of further act and deed or with or without notice to the User. The Bank has the right to debit from the account the erroneous credit.
  4. RULES ABOUT USE OF THE SERVICE AND THE MOBILE APPLICATION after being notified of them. However, we do not guarantee that the Services or the Mobile Application will be free of faults. Accordingly we will not accept liability for any such faults, errors or omissions. In the event of any such error, fault or omission, you should report it by contacting us through Cebuana CARES Hotlines via the following:Phone : (02) 8759-9800 / (02) 8779-9800 SMS : 0917-8122737 GLOBE / 0918-8122737 SMART Email : [email protected] Address : 5/F PJL Corporate Center – Annex II, 1782 Nicanor Garcia corner Candelaria St., Brgy. Valenzuela, Makati City 1208We do not warrant that your use of the Services or the Mobile Application will be uninterrupted and or that any information or messages transmitted via the Services or the Mobile Application will be transmitted accurately, reliably, in a timely manner or at all. Notwithstanding that, the Bank will exert earnest-efforts to provide uninterrupted access to the Services and the Mobile Application. Access to the Services and the Mobile Application may be suspended, restricted or terminated at any time.We do not give any warranty that the Services and the Mobile Application are free from viruses or anything else which may have a harmful effect on any technology.eCebuana App, the Services, the information entered therein and use of all related facilities are provided on an “as is, as available” basis without any warranties whether express or implied.To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the eCebuana App and its contents, including any inaccuracies or omissions in the Mobile Application, accuracy, availability, non-infringement or implied warranties in the course of the User’s dealing or usage of trade.We shall not be liable for any acts or omissions of any third parties howsoever caused, and for any direct, indirect, incidental, special, consequential or punitive damages, howsoever caused, resulting from or in connection with the mobile application and the services offered in the mobile application, your access to, use of or inability to use the mobile application or the services offered in the mobile application, reliance on or downloading from the mobile application and or services, or any delays, inaccuracies in the information or in its transmission including but not limited to damages for loss of business or profits, use, data or other intangible, even if we have been advised of the possibility of such damages.We shall not be liable in contract or otherwise howsoever and whatever the cause thereof, for any indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by you in connection with the Mobile Application and these Terms and Conditions of Use. For the purposes of these Terms and Conditions of Use, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected. Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to the Mobile Application will not be monitored or read by others.
  5. INDEMNITY You agree to indemnify and keep us indemnified against any claim, action, suit or proceeding brought or threatened to be brought against us which is caused by or arising out of (a) your use of the Services, (b) any other party’s use of the Services using your user ID, verification PIN and or any identifier number allocated by Cebuana Lhuillier Rural Bank, and or (c) your breach of any of these Terms and Conditions of Use, and to pay us damages, costs and interest in connection with such claim, action, suit or proceeding.
  6. AMENDMENTS We may periodically make changes to the contents of the eCebuana App, including the descriptions and prices of products and services advertised, at any time and without notice. We assume no liability or responsibility for any errors or omissions in its contents.We reserve the right to amend these Terms and Conditions of Use from time to time without notice. The revised Terms and Conditions of Use will be posted in the eCebuana App and shall take effect from the date of such posting. You are advised to review these Terms and Conditions periodically as they are binding upon you.

Careers Terms and Conditions

In order to operate the PJLI recruitment system, we will collect and store personal information you submit via recruitment website. Kindly read the following privacy policy to understand how the PJLGC processes and safegurds the information you supplied.In compliance with the requirements of the Data Privacy Act, we would like to secure your consent on the general use and sharing of information obtained from you in the course of your application with PJ Lhuillier Group of Companies. This data, which include your personal information (including, without limitation, personal data or other demographic or identification such as your name, address, contact details, educational and employment background) may be collected, processed, stored, updated or disclosed by PJLGC (including combined with other information available to PJLGC or any member of the PJL Group) for the purpose of processing your employment application.By submitting your personal information, you are consenting to PJLGC and using it in accordance with the policy. PJLGC is committed to secure the confidentiality of your information subject to applicable law and will exert rational efforts to protect against unauthorized used or divulgence. The policy is subject to change and any changes to it in the future will appear in this page. By continuing to use this recruitment site you are agreeing to the policy. We recommend that you check the privacy policy each time you visit the site.

Microloans Terms and Conditions

The person applying for the Facility (“Applicant”) agrees that these Terms shall be binding on the Applicant and govern the use of the Facility granted by the Bank to the Applicant. Any difference between the Facility amount, interest rate or tenure applied for and the amount, interest rate or tenure, as the case may be, finally approved by the Bank shall not affect the validity of these Terms. Reference to Facility herein shall be construed as referring to the Facility disbursed by the Bank to the Applicant.

The Facility shall first be used to fully settle any of the Applicant’s existing Microloan (Clean, Back to Back or Microfinance) with the Bank before the balance of the Facility (if any) is disbursed to the Applicant. The Facility will be disbursed into the Applicant’s account nominated by the Applicant and permitted by the Bank (“Disbursement Account”). The Disbursement Account may either be a Micro Savings or Cebuana Savings account.The Applicant hereby warrants that the account number provided or to be provided by him/her to the Bank for the disbursement of the Facility is valid & his/her own personal account.

The Bank reserves the right, by giving notice, in writing or electronic means, to the Applicant, to cancel and recall the Facility if the whole of the Facility amount cannot be fully disbursed within ten (10) days from the date the Bank sends the Applicant a notification may it be in writing or electronic means such as SMS, email, in-app mobile notification or any electronic means the Bank may use to communicate with the Applicant that the Facility (or any part thereof) has been disbursed or such other period as the Bank may in its absolute discretion decide due to incorrect Disbursement Account number provided by the Applicant or the wallet limit of the Disbursement Account has been exceeded. Any amount already disbursed to the Applicant shall become immediately due and payable to the Bank together with interest and all other charges related to the Facility. For this purpose, the Applicant hereby authorizes the Bank to debit the Disbursement Account for such amount owing to the Bank. Furthermore, the Bank also reserves the right to automatically upgrade the Applicant’s Micro Savings account to a Cebuana Savings account if he/she is approved for the Facility and the Micro Savings balance will exceed PHP 50,000.00 after disbursement of the loan proceeds.

1. TELEPHONE CONVERSATIONS / ELECTRONIC COMMUNICATIONS/TRANSMISSIONS AND DEFINITIONS
1.1. All telephone conversations made between the Bank’s personnel and the Applicant may be recorded and all electronic communications and electronic transmissions between the Bank and the Applicant may be retained and archived for evidentiary purposes. All transactions confirmed, validated and/or effected by the Applicant (whether verbally, electronically or otherwise) in relation to the Facility shall be deemed final, conclusive and binding on the Applicant.
1.2. The definitions :- “Applicant’s Account” shall mean the account in which the Applicant has authorized the Bank, as the case may be, to debit or cause to be debited the monthly installments and other charges related to the Facility.

2. INTEREST AND FEES
2.1. The Applicant agrees to pay interest on the Facility at the fixed interest rate agreed upon with the Bank and as stated in the Bank’s Micro Loan Contract to the Applicant which is calculated on a daily balance basis and capitalized at the end of each calendar month (the “Disclosure Statement”). The Disclosure Statement shall be a computer generated notice and would not be signed but shall be deemed as having been issued by the Bank and is to be read together with and shall form part of the agreement governing the Facility.
2.2. For Microfinance loan, the Applicant agrees to pay the Documentary Stamp Tax fee which is computed as PHP 1.50 for the fraction of PHP 200.00 approved loan amount. This will be deducted from the approved loan amount. The Documentary Stamp Tax is a one-time payment. The Documentary Stamp Tax fee for Microloan Clean and Back to Back is waived and shall not be paid by the Applicant.

3. REPAYMENT
3.1. The Applicant shall repay the Facility and the interest charged to the Facility as agreed upon with the Bank and as stated in the Promissory Note and Disclosure Statement.
3.2. All payments must be made to the Bank without any set-off or any deduction of any taxes payable in connection with or arising out of this agreement or withholding of any description. If the law requires any deduction from the payment, the Applicant shall increase the payment to the Bank so that the net amount received by the Bank is equal to the full amount which the Bank would have had received if no such deductions have been made.
3.3. The first installment shall be payable on the date as indicated in the Amortization Schedule based on the repayment term agreed upon with the Bank.
3.4. The Applicant hereby irrevocably authorizes the Bank, as the case may be, to debit or cause to be debited from time to time the Applicant’s Micro Savings or Cebuana Savings Account with the bank without further prior notice to the Applicant, for the installment and for any other charges related to the Facility. The said direct debit shall be subject to the following terms and conditions:-
i) The Applicant undertakes to ensure that sufficient funds are kept in the Applicant’s Micro Savings or Cebuana Savings Account to meet the installment payment and will be automatically debited by the Bank on the date as indicated in the Amortization Schedule without the need for prior notice. The Applicant further acknowledges that the Bank will not be liable for defamation and/or for breach of contract and/or for any losses, damages, expenses, costs or charges whatsoever which may be claimed against the Bank arising from remarks place on payment failure due to insufficient funds as a result of the Bank debiting or causing to be debited the Applicant’s Account pursuant to this authorization. The Bank may levy a charge on all standing instructions on due dates, which may not be refunded even if the instruction is not effected due to insufficient funds.
ii) Although the Bank will endeavour to effect such payment, the Bank shall not be held liable if the Bank is unable to effect such payment or to follow such instruction due to any reasons whatsoever which are not attributable to the Bank or which are beyond the Bank’s reasonable control or by virtue of any of the Bank’s operational and/or system errors or malfunctioning unless they arise from and are caused directly by the Bank’s gross negligence or wilful default.
iii) This authorization is subject to any arrangement now subsisting or which may hereafter subsist between the Applicant and the Bank in relation to the Applicant or any banking accommodation afforded to the Applicant. All alterations and modifications to the authorization given by the Applicant shall be by way of notice in writing and delivered to the Bank two (2) weeks in advance.
iv) The Bank may, at its absolute discretion, conclusively determine the order of priority of payment be it of any money pursuant to this order or any order which has been or may be hereafter given by the Applicant to the Bank or drawn to the Applicant’s Account.
v) In consideration of the Bank arranging for this authorization, the Applicant undertakes to indemnify the Bank against all or any claims, demands, losses, damages, costs, charges and/or expenses which the Bank may incur or sustain by carrying out the Applicant’s instructions unless they arise from and are caused directly by the Bank’s gross negligence or wilful default.
vi) The Bank may, at its absolute discretion, terminate this authorization as to future payments at any time by giving twenty one (21) calendar days prior notice in electronic communication to the Applicant.
vii) This authorization will remain effective for the protection of the Bank in respect of payments made in good faith notwithstanding the Applicant’s death or bankruptcy until notice of the Applicant’s death or bankruptcy is received by the Bank.
3.5. The Bank will apply any payment received from the Applicant, firstly for settlement of any fees and charges payable before any installments in arrears under this Facility. If any amount recovered in enforcement is less than the amount due, the Bank shall apply that amount in such proportions and order of priority and generally in such manner as it may determine subject to compliance with any rules and guidelines issued by Bangko Sentral ng Pilipinas (BSP) from time to time.
3.6. The Applicant shall make arrangements to make timely repayments of the Facility even if the Applicant is out of the Philippines.

4. PREPAYMENT/EARLY SETTLEMENT
4.1. Any amount settled shall not subsequently be available for re-drawing.
4.2. The Applicant may also early settle the full Facility before the end of the financing tenure. Early settlement may be subject to early settlement fee.

5. LATE PAYMENT
5.1. In addition to the interest payable under Clause 2, the Applicant hereby further agrees to pay the Bank the past due interest at the rate of two (2%) per month plus late payment fee at the rate of ten percent (10%) based on past due principal or such rate as the Bank may from time to time stipulate on overdue installments and any amount due and remaining unpaid to the Bank irrespectively of whether a demand by the Bank has been made or not from and including the day immediately following the due date.

6. EVENTS OF DEFAULT
6.1. The Facility is subject to it not becoming unlawful, inadvisable or impracticable for the Bank to comply with its obligations herein or to continue to make available the Facility and the availability (and continuing availability) of the Facility is subject to there not having occurred any of the following Event of Default:-
(a) the Applicant fails or defaults in the payment of the Facility and/or any sum of money payable under these Terms or the Facility, whether formally demanded or not;
(b) the Applicant commits or threaten to commit a default or breach of any covenants, stipulations, terms or conditions contained in these Terms or the documents pertaining to the Facility;
(c) any representation or warranty of the Applicant, these Terms or any documents pertaining to the Facility proves to have been untrue or incorrect as of the date at which it was made or deemed to have been made;
(d) if bankruptcy proceedings are instituted against the Applicant;
(e) if the Applicant enters into a voluntary arrangement with its creditor(s);
(f) any indebtedness of the Applicant to the Bank or any other third party from time to time or at any time or if the Applicant may be or become liable to the Bank anywhere on any banking, financing, loan, any other credit facilities or any other account(s) current or otherwise (“the account(s)”) or in any other manner whatsoever including but not limited to liability of the Applicant incurred to the Bank as surety(ies) or guarantor(s) or if default is made in relation to any provisions governing the account(s);
(g) the Applicant has furnished false information or data to the Bank;
(h) in the opinion of the Bank, the Applicant’s account with the Bank (including any other accounts the Applicant may have with the Bank) is or has not been operated satisfactorily;
(i) the Applicant becomes insane;
(j) a distress or execution is levied or enforced upon any of the Applicant’s properties or a trustee, or similar official is appointed over all or a substantial part of his assets;
(k) the Applicant ceases or threatens to cease carrying on his business or transfers or disposes or intends to transfer or dispose of a substantial part of his assets; or
(l) the Applicant alleges that all or a material part of these Terms cease to be of full force or effect.
6.2. In the event of any one or more of such Event of Default, the Bank may by giving seven (7) calendar days notice, in writing or by other electronic means, to the Applicant declare that the Facility or any part thereof which remains unreleased be suspended, withdrawn or terminated and that the outstanding Facility amount together with the interest thereon and all other amount payable to the Bank under the Facility be payable after seven (7) calendar days from the Bank’s said notice.
6.3. The Bank may in its absolute discretion without notice to Applicant, to offset his/her obligations (including but not limited to installment payments due, fixed and determinable taxes or charges due from or assumed by Applicant on said interest or other income) against any of Applicant’s deposits and other assets coming to the Bank’s possession or control or its affiliates. Applicant hereby consent, authorize and irrevocably constitute the Bank with full power and authority to inquire about and to assert its lien or legal claim on Applicant’s deposits and/or other assets in the possession, custody or control of the Bank and its affiliates and to apply all or part of the deposit, and/or assets to offset Applicant’s corresponding obligations. Pursuant to the authority granted to the Bank herein, Applicant expressly authorizes the disclosure by/of the Bank’s affiliates of any information relative to Applicant’s funds or properties in their custody in favor of the Bank.

7. DISCLOSURE OF INFORMATION
In compliance with the requirements of the Data Privacy Act (“DPA”), the Applicant authorizes the general use and sharing of information obtained in the course of any transaction/s (which may include any transaction, business or other form of commercial relationship) with Cebuana Lhuillier Rural Bank, Inc. (CLRB) and its affiliates, and their respective representatives and agents (“PJ Lhuillier Group”) or from third parties (TransUnion or other Credit Bureaus). The data, which include personal information or sensitive personal information may be collected, processed, stored, updated, or disclosed by CLRB or continually be collected, stored, processed and/or shared for five (5) years from the conclusion of the Borrower’s transaction with CLRB and PJ Lhuillier Group or third parties or until the expiration of the retention limits set by applicable law, whichever comes later,
(i) for legitimate purposes,
(ii) to implement transactions which the Borrower requests, allows, or authorizes,
(iii) to conduct credit scoring, investigation and credit reference checks,
(iv) to offer and provide new or related products and services of CLRB and PJ Lhuillier Group or third parties, and
(v) to comply with the CLRB’s internal policies and its reporting obligations to Governmental Authorities under Applicable Laws.
The Applicant hereby expressly confirms that the Bank, its officers and agents shall be under no liability in any circumstances whatsoever for furnishing such information whether by reason of any misstatement, error, omission, delay or any matter in connection thereto whatsoever and whether before on or after the date of these Terms unless the same is caused directly by the Bank’s gross negligence or wilful default.

8. INDEMNITY
8.1. All fees and expenses, attorney’s fee (on a lawyer and client basis) and costs (including stamp duty, if any) incurred or expanded by the Bank in relation to or incidental to the provisions and the documentary preparation of this Facility, these Terms and/or the Bank’s enforcement of its rights under the Facility shall be payable by the Applicant. In addition to the provisions herein, the Applicant agrees to indemnify the Bank and hold the Bank harmless from and against any payments, losses, costs, charges or expenses whatsoever, legal or otherwise, which the Bank may sustain, suffer or incur as a consequence of the Bank granting and extending the Facility to the Applicant or as a consequence of any default there under unless they arise from and are caused directly by the Bank’s gross negligence or wilful default. The Bank reserves the right to charge and the Applicant shall and hereby undertakes to bear all whatsoever fees and charges imposed by the Bank in any way connected with the Facility and any redemption statement(s) issued or to be issued thereunder.

9. EXCESS PAYMENT
9.1. The Bank may place any amount received from the Applicant into the last month payment schedule. However, the amount received will not reduce the interest schedule of that month as have been agreed upon loan application and drawdown.

10. CERTIFICATE OF INDEBTEDNESS
10.1. Any certificate, notice or demand signed on behalf of the Bank by any officer of the Bank or any lawyer or firm lawyer acting on behalf of the Bank shall be conclusive evidence against the Applicant for all purposes whatsoever including for purposes of legal proceedings in relation to all matters stated therein including the amount due and owing to the Bank by the Applicant and shall not be questioned on any account whatsoever, save and except where there is manifest error.

11. ASSIGNMENT
11.1. The Bank but not the Applicant shall have the right to assign its rights and liabilities under the Facility by notice to the Applicant. The liabilities and obligations created by these Terms or any documents pertaining to the Facility shall continue to be valid and binding for all purposes whatsoever notwithstanding any change by amalgamation, reconstruction, or otherwise, which may be made in the constitution of the Bank.

12. TIME
12.1. Time wherever mentioned herein for the Applicant’s performance of these Terms shall be of the essence. Time provided for at law for recovery of all sums due herein to the Bank shall not run as against the Bank until a demand in writing for payment of the same has been made against the Applicant.

13. WAIVERS
13.1. No failure, omission or delay on the Bank in exercising any right, power, privilege or remedy accruing to the Bank under these Terms shall impair any such right, power, privilege or remedy or be construed as a waiver thereof or any acquiescence in such default, nor shall any action by the Bank in respect of any default or any acquiescence in any default affect or impair any right, power, privilege or remedy of the Bank in respect of any other or subsequent default.

14. CROSS DEFAULT
14.1. In the event an Event of Default has occurred, the Bank has the right to recall and demand repayment of all sums owing by the Applicant to the Bank in respect of other facilities granted by the Bank.

15. CHANGES
15.1. The Bank reserves the right to upon giving at least thirty (30) calendar days prior notice to the Applicant:
(a) vary the interest rate and/or default interest rate or method of calculation of service fee, fees and other charges, minimum payment due, interest and any other applicable fees, charges or levies provided for herein for any reason whatsoever (whether arising from the change in the Applicant’s risk profile or otherwise) including the effective date of any such change; and
(b) vary (whether by addition, deletion, modification, amendment or otherwise howsoever) any of these Terms at any time and from time to time (collectively referred to as “Changes”). Notification to the Applicant in respect of the Changes shall be effected in the manner or methods of communication as stated in Clause 16.1. The Changes shall apply on the effective date specified by the Bank in the Bank’s notice

16. COMMUNICATION 16.1. The Applicant hereby agrees that the Bank shall be entitled to adopt any one or more of the following manner or methods of communication concerning the Changes including the effective date of any such change:-
(a) by dispatching the same to the Applicant by courier or email. The communication made by the Bank in accordance with this Clause 16.1(a) shall be deemed to have been received by or communicated to the Applicant on the date of delivery; and/or
(b) by posting a notice in the Bank’s premises stating such changes and its effective date of change. The communication made by the Bank in accordance with this Clause 16.1 (b) shall be deemed to have been received by or communicated to the Applicant on the date of posting of the notice in the Bank’s premises; and/or
(c) by way of a single publication in one or more daily newspaper of the Bank’s choice of such changes and its effective date of change. The communication made by the Bank in accordance with this Clause 16.1 (c) shall be deemed to have been received by or communicated to the Applicant on the date of first publication in any daily newspaper of the Bank’s choice; and/or
(d) by posting a notice of such changes and its effective date of change to the Applicant by way of an ordinary or registered post to the last known address of the Applicant in the Bank’s record. The communication made by the Bank in accordance with this Clause 16.1 (d) shall be deemed to have been received by or communicated to the Applicant ten (10) calendar days after the date of posting of the notice to the Applicant by ordinary or registered post; and/or
(e) by sending notice of such changes and its effective date of change by short message service (“SMS”) or electronic mail to the Applicant or by posting the notice of such changes and its effective date of change on the Bank’s website. The communication made by the Bank in accordance with this Clause 16.1 (e) shall be deemed to have been received by or communicated to the Applicant on the date the notice of such changes are sent by SMS or electronic mail to the Applicant or the date such notice of changes are posted to the Bank’s website.
16.2. All notices or communication given by the Applicant to the Bank shall be deemed to have been received by the Bank at the time of actual receipt by the Bank.
16.3. (a) The Bank is irrevocably authorized (but not obliged) to contact and/or notify the Applicant by ordinary post, hand, courier service, facsimile, electronic mail, telephone or any other means of communication as determined by the Bank whereby mail, fax, SMS, voice recording, text or other electronic messages or information are sent to the Applicant’s address, e-mail address or mobile phone number or other contact number or particulars on record with the Bank which the Bank deems appropriate. Notification and/or information sent by post, hand, courier service, facsimile, electronic mail, telephone or any other means of communication as determined by the Bank including by mail, SMS, voice recording, text or other electronic message or information may consist of such information as the Bank deems appropriate and may include (but not be limited to) reminders sent in respect of minimum payments due, payment due dates, demand for repayment of amounts due and owing to the Bank (if any), updates on benefits, programs and promotions and or other information of general interest and/or specific to the Applicant. Such service and/or delivery shall be deemed effective:-
(i) at the time the notices are sent by SMS, e-mail or other forms of instantaneous communication (including SMS and voice recording).
(b) The Applicant shall be fully responsible for the security and safekeeping of the information he receives and shall ensure that such notices sent by the Bank are not disclosed to or given access to any other parties (‘disclosure to third parties’).
(c) The Bank hereby disclaims all liability to the Applicant for any loss or damage (direct, indirect, special or consequential), loss of business or profits, embarrassments, losses or damages whatsoever arising from the disclosure to third parties or loss or damage of any nature suffered by the Applicant arising from or occasioned by any:-
(i) malfunction or defect in the transmission of information for whatever reason;
(ii) inaccuracy, incompleteness, delay or non-delivery of any information transmitted or wrongful transmission of any information to any third party;
(iii) wrongful, unauthorized or improper access to, use or interpretation of the information transmitted; and
(iv) claim for libel or slander arising from the transmission of any information unless they arise from and are caused directly by the Bank’s gross negligence or wilful default. Such notification may be sent in English or other languages determined by the Bank.

17. RIGHT TO OUTSOURCE DEBT COLLECTION
17.1. Subject to and not in derogation of its rights under these Terms, the Bank shall have the right, at its sole discretion, and when it deems necessary to appoint and authorize an agent of its choice and on its behalf to collect all and any sums due to the Bank from the Applicant under these Terms. Such appointment and authorization must be made known to the Applicant at least seven (7) calendar days in advance if the collection of sums due for the account is to be outsourced to a third party debt collection agency. The Bank will inform the Applicant the impact on the Applicant’s rights and obligations after the account has been transferred to a third party debt collection agency or sold to a third party. Under specific circumstances where the Applicant is not contactable, the Bank is considered to have fulfilled the obligation if such notice has been sent to the last known address of the Applicant at least seven (7) calendar days in advance. The Bank shall provide the Applicant with the name and contact details of the appointed third party debt collection agency or the third party to whom the Bank has outsourced the collection of all and any sums due to the Bank from the Applicant.

18. COMPLAINT
18.1. In the event of any complaint relating to these Terms and the Facility, and /or making inquiry, the Applicant may use the following facilities and channels:-
a. Email: [email protected]
b. Phone: (02) 7759-9888
c. Website: https://www.cebuanalhuillierbank.com/

19. GOVERNING LAW
19.1. These Terms shall be subject to, governed by and construed in accordance with laws of the Philippines and the prevailing laws or regulatory requirements or any other provisions or restrictions that may be imposed upon the Bank from time to time by the Bangko Sentral ng Pilipinas (BSP) or such other authority having jurisdiction over the Bank.
19.2. The parties hereto agree to submit to exclusive jurisdiction of the Courts of Bacoor City, Cavite, Philippines.
19.3. The rights and remedies herein provided are cumulative and not exclusive of any rights or remedies provided by law.

20. SEVERABILITY
20.1. If any of the provisions under these Terms shall become void, illegal or unenforceable in any respect under any law, the validity and enforcement of the remaining provisions shall not be affected or prejudiced in any manner whatsoever.

21. PRIVACY
21.1. The Applicant hereby confirm that he/she has read, understood and agreed to be bound by the Bank Privacy Notice (which is available at the CLRB website) and the clauses herein, as may relate to the processing of the Applicant’s personal information and sensitive personal information. For the avoidance of doubt, Applicant agrees that the said Privacy Notice shall be deemed to be incorporated by reference into these Terms
21.2. The Applicant unconditionally allowed the Bank to verify said information and/or secure other information as may be required by the Bank and to provide appropriate regulatory and administrative agencies and/or authorities and/or the CLRB and its affiliates, any information pertinent to the customer’s account(s) and/or as may be stipulated under the applicable laws, rules, regulations, guidelines, directives or agreement.
21.3. The Applicant has agreed that the Bank may collect, hold, use, and share his/her Personal Information pursuant to the Data Privacy Act of 2012 (Republic Act No. 10173) to individual entities within the CLRB Group, Bank’s merchants and strategic partners for as long as his/her records and Personal Information are required and/or allowed by law to be retained and processed, whether for his/her protection or for the protection and pursuit of the legitimate interests and/or business purposes of the Bank.
21.4. In the event the Applicant provides personal, sensitive personal and financial information relating to third parties, including information relating to his/her next-of-kin and dependents, the Applicant (a) confirms that he/she has obtained their consent or are otherwise entitled to provide this information to the Bank and for the Bank to use it in accordance with this agreement; (b) agree to ensure that the personal, sensitive personal and financial information of the said third parties is accurate; (c) agree to update the Bank in writing in the event of any material change to the said personal, sensitive personal and financial information; and (d) agree to the right of the Bank to terminate this Facility should such consent be withdrawn by any of the said third parties. 21.5. The Bank may at any time and from time to time now and/or in the future carry out the necessary reference checks including but not limited to credit reporting/reference checks with credit reporting/reference agencies and/or from any financial institution to enable the Bank to ascertain the Applicant’s status as may be required to help make decisions, for example when the Bank needs to (a) check details on applications for credit and credit-related or other facilities; (b) manage credit and credit-related accounts or facilities, including conducting reviews of the Applicant’s portfolio(s); recover debts; and/or any purpose related to or in connection with the account/facility under these Terms. The Applicant will be linked by credit reporting/reference agencies to any other names the Applicant uses or has used, and any joint and several applicants. The Bank may also share information about the Applicant and how the Applicant manages his/her account(s)/facility(ies) with relevant credit reporting/reference agencies.
21.6. The Bank reserves the right to amend this clause from time to time at the Bank’s sole discretion and shall provide thirty (30) calendar days prior notification to the Applicant in writing and place any such amendments on the Bank’s websites and/or by placing notices at the banking halls or at prominent locations within the Bank’s premises.
21.7. The Applicant further agrees that the Bank shall not in any event be liable for any claim, loss, damage (financial and otherwise), injuries, embarrassments or liability howsoever arising whether in contract, tort, negligence, strict liability or any basis (including direct or indirect, special, incidental, consequential or punitive damages or loss of profits or savings) arising from any inaccuracy or loss, deletion or modification of data or for any other reasons whatsoever relating to any information forwarded by the Bank to such credit reporting/reference agencies and/or such other party, as the case may be, or in relation to any access or use, or the inability to access or use by such credit reporting/reference agencies and/or such other party or reliance on the information contained therein, whether caused by any technical, hardware or software failure of any kind, the interruption, error, omission, delay, viruses or otherwise howsoever unless the same is caused directly by the Bank’s gross negligence or wilful default.
21.8. This clause shall be without prejudice to any other clause in these Terms which provides for the disclosure of information.

22. SUCCESSORS BOUND
22.1. These Terms shall be binding upon and endure to the benefit of the Bank and the Applicant and their respective estate, heirs, personal representatives, assigns and/or successors-in-title and any other person for the time being deriving title under them. In the event of the Applicant’s death, the Applicant’s estate, heirs and personal representative are required to repay the outstanding obligations of the Applicant under the Facility from the assets of the estate of the deceased Applicant and no action will be taken against the heirs and personal representative of the deceased Applicant in their personal capacity.